LAXXY Terms of Use

LAXXY Terms of Use

These Terms of Use regulate the use of the services, products and platforms offered by LAXXY Tecnologia & Criação, a company specialized in design, websites, automation, branding and customized digital solutions.

By contracting our services or accessing our digital channels, you agree to the terms below.

1. Description of Services

LAXXY offers:

  • Custom website and sales page creation

  • Digital marketing and content strategies, filming and photography

  • CRM process automation

  • Social media management and branding

  • Custom AI and API integrations

  • Remote support and technical support available by the hour or package

Services are customized according to the client's needs, after analysis and proposal sent by email or WhatsApp.

2. Access and Contracting

  • All services are contracted digitally, without any employment relationship or legal obligation beyond what is set forth in this agreement.

  • Clients can purchase our packages through online forms. After review, we will send a quote with the deadline, scope, and price.

  • The project only begins upon payment or written confirmation.

3. Cancelations

  • The client can cancel at any time.

  • If the project has already started, the hours already dedicated will be charged proportionally.

  • Cancellations without payment may result in temporary blocking or removal of the website/hosting until the situation is resolved.

  • Custom projects are non-refundable once execution has begun.

4. Technical Support

  • Support is offered via digital channels (WhatsApp, email, video call).

  • Service is provided on a contracted basis (hourly, weekly, or monthly), depending on the client's package.

  • Errors caused by our team or technical failures on our servers will be corrected free of charge.

  • Changes outside the original scope will be charged based on a new analysis.

5. Intellectual Property

  • All materials created remain the property of LAXXY until full payment for the project.

  • After payment, the client has full rights to use the materials, except for third-party software, licenses, or APIs.

6. Responsabilitys

  • LAXXY is not responsible for damages caused by misuse of the website, third-party errors (such as social media or banks), or changes made by third parties.

  • The client is responsible for providing accurate information within the requested timeframe.

  • Deadlines may be extended if the client delays approvals, feedback, or delivery of materials.

7. Warranty Policy

  • We guarantee operation and delivery within the agreed scope.

  • Warranties only cover technical issues directly related to the contracted service.

  • Aesthetic changes, excessive revisions, or scope changes are not covered.

8. Privacy

  • The personal data you provide will be used exclusively for service provision and communication.

  • We do not share, sell, or disclose data to third parties, except when required by law.

  • We store data securely, complying with the LGPD.

9. Jurisdiction

This contract is governed by New Zealand law. In the event of a dispute, the courts of the client's jurisdiction may be used, provided the service was provided within the country.

10. Acceptance

By filling out our forms, approving a quote, using our services or accessing our content, you declare that you agree to these Terms of Use.

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