Terms of Service
These Terms of Service form a legal agreement between you and LAXXY Technology and Innovation Limited (NZBN 9429052478567, NZ Company Number 9295806), referred to in this document as "LAXXY", "we", "us", or "our". They apply when you use any LAXXY product or service, including the AI website builder, hosting plans, custom design services, and any related tools.
If you do not agree to these terms, do not use our services. By creating an account, paying for a plan, or otherwise using LAXXY, you confirm you have read, understood, and agreed to these terms.
Quick summary (not a substitute for the full terms below): You can build a website with our AI builder for free. To publish and host it, you pay a monthly or yearly subscription. You own the HTML code we generate for you. We add a small "Built with LAXXY" footer on every site we host. You can cancel anytime — billing stops at the end of your current period and we don't refund partial periods. We can suspend accounts that break the rules.
1. About these terms
These terms apply to everyone who uses LAXXY services. We may update them from time to time. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Continuing to use LAXXY after that date means you accept the updated terms. If you don't accept the changes, you can cancel before they take effect.
2. The service
LAXXY is a New Zealand based service that helps you create, publish and host a website. The core components are:
- AI website builder — generates a complete website draft from a brief you provide.
- Editor — lets you adjust the design, text, images and pages through chat or visual controls.
- Hosting — paid monthly or yearly, makes your site publicly accessible on the internet with SSL and uptime monitoring.
- Support — async support via email and the in-builder AI chat. We do not offer scheduled phone calls under our standard plans.
Optional services include custom-built sites (quoted separately), domain registration through LAXXY Domains, and other add-ons. These may have their own terms.
3. Your account
You need a LAXXY account to publish or host a site. When creating an account you must:
- Provide accurate and current information, including a real email address you check.
- Keep your login credentials confidential. You are responsible for all activity that happens under your account.
- Notify us promptly at [email protected] if you believe your account has been used without your authorisation.
- Be at least 18 years old, or have a parent or legal guardian agree to these terms on your behalf.
One account, one business. If you operate multiple businesses, please use a separate account or hosting plan for each.
4. Pricing and billing
Current pricing is shown on our website at the time you sign up. All amounts are in New Zealand Dollars (NZD) unless stated otherwise. GST is included where applicable.
Subscription plans
Hosting plans (Lite, Pro, Studio) are subscriptions billed in advance. You can choose monthly or yearly billing. Yearly billing is discounted compared to monthly.
Auto-renewal
Subscriptions automatically renew at the end of each billing period (monthly or yearly) at the then-current price. We will charge the payment method you have on file. You can cancel auto-renewal at any time from your account dashboard or by emailing [email protected].
One-off purchases
Some services (such as the $5 fresh design regeneration) are one-off purchases, not subscriptions. They are billed once and do not renew.
Pricing changes
We may change pricing for new sign-ups at any time. For existing customers, we will give you at least 30 days notice by email before any pricing change takes effect on your subscription. You can cancel before the change takes effect if you don't want to continue at the new price.
Payment
Payments are processed by our payment partner (Stripe via GoHighLevel). We do not store your full card details. Stripe's terms apply to the payment processing portion of your transaction.
5. Cancellation and refunds
Cancel anytime, no refunds for partial periods. If you cancel, your subscription stays active until the end of your current billing period. After that, your site goes offline and we stop billing. We do not refund partial months or remaining time.
To cancel, log into your dashboard and click cancel, or email [email protected] from the email address on your account.
We make narrow exceptions in cases required by the New Zealand Consumer Guarantees Act 1993 — for example, if our service has a substantial fault we cannot fix within a reasonable time. In those cases your statutory rights apply and you may be entitled to a refund or remedy under that Act, regardless of what these terms say.
6. Ownership of your site
You own the HTML code, content and creative assets of the website we generate for you. This includes the visual design, text content, layout structure, and any images you uploaded.
You can request a complete copy of your site's HTML code at any time by emailing [email protected]. We will send it to you as an HTML file via email. You are free to do whatever you want with that code — host it elsewhere, edit it, share it, or use it as the basis for a different project.
However, while your site is hosted on LAXXY, the LAXXY footer (described in section 7) must remain in place.
7. The LAXXY footer
Every site hosted on LAXXY includes a small "Built with LAXXY" attribution footer at the bottom of the page. This applies to all hosting plans (Lite, Pro and Studio). It is part of the LAXXY hosting agreement and cannot be removed while your site is hosted with us.
If you take your HTML code and host it elsewhere, you are free to remove the footer from your self-hosted version.
8. Your responsibilities
You are responsible for the content on your site. By using LAXXY you confirm that you will not use the service to:
- Publish content that is illegal under New Zealand law, including hate speech, harassment, threats, defamation, or content that incites violence.
- Sell, promote, or distribute illegal goods or services.
- Distribute malware, viruses, phishing pages, or malicious software.
- Run scams, fraud schemes, or deceptive marketing.
- Infringe anyone's copyright, trademark, or other intellectual property rights.
- Publish sexually explicit content involving minors. (We will report this to authorities and terminate your account immediately.)
- Send unsolicited bulk email (spam) or use your hosted site as a mass-mailing platform.
- Misrepresent your identity, business, or location.
- Re-sell or sublicense LAXXY services without our written agreement.
You are also responsible for complying with the laws that apply to your business — for example, the Fair Trading Act 1986 (no misleading advertising), the Consumer Guarantees Act 1993 (if you sell to NZ consumers), and any industry-specific regulations.
9. Suspension and termination
We may suspend or terminate your account, with or without notice, if:
- You break any of these terms, particularly the responsibilities in section 8.
- Your payment fails and you don't update your payment method within 7 days.
- You initiate a chargeback or payment dispute we believe is unjustified.
- We receive credible reports that your site contains illegal content or is being used unlawfully.
- You become abusive or threatening towards LAXXY staff.
- You attempt to breach the security of our systems or other customers' sites.
If we suspend or terminate your account, we will give you reasonable notice and an opportunity to fix the problem where appropriate. If termination is final, we will provide a copy of your site's HTML code on request, even if your account is closed.
You can terminate your account at any time by cancelling your subscription. Once your final paid period ends, your site goes offline and your account is closed.
10. Service availability
We work hard to keep LAXXY available 24/7, but we don't guarantee uninterrupted service. Hosting is provided on shared infrastructure (Cloudflare, Firebase) which occasionally has planned or unplanned outages. We don't offer a formal Service Level Agreement (SLA) under our standard hosting plans.
If our service is unavailable for an extended period due to fault on our side, contact us and we will discuss a fair remedy on a case-by-case basis.
11. Changes to the service
We are constantly improving LAXXY. We may add new features, change existing ones, or remove features that don't work well. Where changes affect a feature you actively use, we'll give reasonable notice. Material changes to your subscription benefits will be communicated by email with at least 30 days notice.
12. Liability and consumer rights
If you're a consumer in New Zealand
The Consumer Guarantees Act 1993 and Fair Trading Act 1986 may give you rights that override anything in these terms. Nothing in this section limits your rights under those Acts. If LAXXY is supplied for the purposes of a business and you accept that the Consumer Guarantees Act does not apply, you agree it does not apply to your use of LAXXY.
Liability cap
Subject to the consumer rights above, LAXXY's total liability to you for any claim relating to the service is limited to the total amount you have paid to LAXXY in the 12 months before the claim arose.
We are not liable for:
- Loss of profits, revenue, customers, or business opportunities
- Loss of data caused by your own actions, third-party services, or events outside our reasonable control
- Indirect or consequential damages
- Issues caused by third-party services your site connects to (e.g. payment processors, social media APIs, analytics tools)
13. Intellectual property
The LAXXY brand, logo, software code, AI prompts, design library, fonts library, and underlying technology are owned by LAXXY Technology and Innovation Limited. We license these to you only as needed to use the service.
The HTML output we generate for your site is yours, as described in section 6. The underlying engine that produces it is ours.
14. Governing law
These terms are governed by the laws of New Zealand. Any disputes will be dealt with by the courts of New Zealand and you and we agree to submit to their exclusive jurisdiction.
Before starting any formal legal proceedings, please contact us at [email protected]. Most issues can be sorted out quickly with a friendly email.
15. Contact
For any questions about these terms, billing, account issues, or anything else:
- Support email: [email protected]
- Company: LAXXY Technology and Innovation Limited
- NZ Company Number: 9295806
- NZBN: 9429052478567
Our registered office address is on the public Companies Office register and can be searched at companies-register.companiesoffice.govt.nz.